FAQ
Cant find your answer? Call us or use the contact page.
Shipping & Returns
Do you ship across Canada?
Yes — we ship anywhere in Canada, and every order requires a signature on delivery.
Do you ship internationally?
Yes — contact us before ordering for a custom international shipping quote.
What is your return policy?
We offer exchanges only — no refunds. Custom, engraved, and resized pieces are final sale.
How do I start an exchange?
Contact us at bijouteriedelmoral@gmail.com with your order number and we'll walk you through it.
Repairs & Services
Can you repair jewelry bought elsewhere?
Yes — we repair everything, regardless of brand or where it was purchased, with no additional fees for jewelry that wasn't bought here.
Do you repair watches?
Yes — battery replacement, movement replacement, and general watch service are done in-house, and we accept all brands. Most repairs are ready within a week; complicated repairs can take up to two weeks.
Do you offer engraving?
Yes — we do both laser and rotary engraving in-house on jewelry, watches, tags, glassware, pens, and more. Bring your piece in or contact us for a quote.
Can you resize my ring?
Yes. Pricing depends on the ring — typically $50 to $400 — and turnaround is one to two weeks at most.
Do you do custom jewelry?
Yes — we design and cast custom pieces in-house, from 3D design through finished jewelry. Book a consultation to discuss your project.
Products & Materials
How do I find my ring size?
Come by the store and we'll find your size for you, free of charge. Ordering from afar? Contact us and we'll help you figure it out.
What metals do you work with?
We work with 10K, 14K, and 18K gold, sterling silver, stainless steel, and platinum.
Are your gold pieces solid or plated?
Each product description states whether the piece is solid gold or gold-plated. Not sure? Ask us — we're happy to confirm before you buy.
How do I care for my jewelry?
Store pieces separately to avoid scratching, remove jewelry before swimming or showering, and avoid perfumes and lotions on plated pieces. Bring your jewelry in any time — cleaning and inspection are always free.
Do your products come with a warranty?
Yes — everything we sell comes with a 30-day warranty.
Store & Ordering
How can I reach you?
Email bijouteriedelmoral@gmail.com, call (450) 812-6594, or visit us in store.
Where are you located and what are your hours?
We're at 2151 Boul. Lapiniere, Brossard, QC J4W 2T5 — open 7 days a week. Call us at (450) 812-6594 with any questions.
What payment methods do you accept?
We accept all major credit cards, Interac debit, and cash in store, plus the payment options shown at checkout.
Can I order online and pick up in store?
Not at this time — all online orders are shipped to your door. Questions about an order? Call or email us anytime.
How do I track my order?
You'll receive a confirmation email with tracking as soon as your order ships.